FREQUENTLY ASKED QUESTIONS

Yes, we use FDA (Federal Drug Administration) approved silicone. Our silicone products are also BPA-free and non-toxic.

Silicone is odourless and tasteless and most importantly silicone will not support the growth of mould or bacteria.

Jellystone Designs has regular independent toxicity testing.

These tests also confirm that our tested products comply with European Standard EN 71 part 3 Migration of certain elements, and the equivalent specifications to the Australian Standard for Toy Safety, AS NZS ISO 8124.1-2010.

Clean your product before use. We recommend using warm soapy water.

Products made entirely of silicone (like our Rainbow Stacker) can be cleaned using a steriliser, placed in a dishwasher or washed with warm soapy water.

Products that include timber (like our Moon Teether) or cotton cord (like our Robot Pendant) can be washed with warm soapy water or wiped with a damp cloth.

For specific care instructions, please see the instruction manual provided with the product.

The DIY Calm Down Bottle is appropriate for ages 3+ with parental supervision.

Our silicone teether range is suitable for ages 0+ to be used with parental supervision.

Jellystone Juniors range is designed for children aged 3+ to wear. Jellystone Kids Chew Pendant range is not suitable for children under 3 yrs.

Jellystone Designs can issue Tax Invoices for orders made online.

1. Self-Managed:

Once you have placed your order, please email support@jellystonedesigns.com.au and we will provide you with a specific Tax Invoice to submit for your claim. Please include the NDIS number in the email.

2. Plan-managed:

Please email support@jellystonedesigns.com.au with:

Participant’s Details:

- Full Name

- NDIS Number

- Address

- Phone Number

Plan Manager Details:

- Plan Manager Name

- Email address for invoices

We will process the order for you and invoice the Plan Manager directly. Once funds are received from the Plan Manager, we will then dispatch goods directly to the participant.

Although not originally designed for this purpose the children’s line of products (from feedback from parents) has provided some relief for children with sensory needs.

Due to vast range of needs and the diversity of the spectrum these products my not be suitable for all children. Please use your own discretion and use under adult supervision. These jewellery pieces are not indestructible and therefore will need to be monitored and replaced if damaged. The timeframe in which this occurs will be faster with more aggressive chewers. – Please also note that children with fully developed teeth or aggressive biters may be able to damage Jellystone Designs, therefore adult supervision is advise

Our Change Mats are made from Neoprene and add an extra layer of comfort and cleanliness to bubs during changing time.

They are machine washable and colour fast.

We accept several payment options including:

- Afterpay

- Zip Pay

- Paypal

The Calm Down Bottle is the perfect activity for quiet time and focusing. Kids love to watch the glitter float and the sparkles swirl.

To create the Calm Down Bottle:

1. Remove the silicone end caps and open your bottle.

2. Open your packet of magical, swirling sparkles and empty it into the bottle, then fill with warm water.

3. Firmly secure the lid and shake.

4. Fit your silicone end caps to the bottle and your Calm Down Bottle is ready to go.

For more information on how to make your Calm Down Bottle pop, visit our blog!

The instructions for the DIY Calm Down Bottle should also be provided with the product.

Simply cut to desired length (allowing for 1.5cm extra for knot) and re-thread clasp and knot cord.

From our own testing the necklace clasp under tension opens at approximately 4.5LB, pendant clasp has an approximate opening point at 3.2 LB.

For more instructions on our pendant cords, please click here

We offer free standard shipping on all retail orders with a total cost over $60 within Australia.

Orders are usually dispatched by the next business day. If goods are unavailable delivery will take a little longer - we’ll let you know if this is the case. If you wish to query a delivery please contact us at orders@jellystonedesigns.com.au.  For Australian standard shipping, please allow 3-10 business days for delivery. You will be sent an email with tracking so you can keep an eye on your order. We generally ship our orders using Australia Post with standard or Express Shipping and are able to send to PO Boxes. We reserve the right to send orders via Sendle and other couriers.

Australian retail orders below $60 are shipped at a flat standard shipping rate of $9.95. Express Post services are available to purchase for an additional $2.05. However, we reserve the right to change/alter shipping prices due to promotional activities.

For more info, please see our Shipping Policy

If for any reason you are not completely satisfied with your purchase we offer a 14 day exchange from the time you receive the goods. For change of mind, you will be offered a store credit to the purchase value of the product.  You must return products at your own cost, unused and in original condition.  

Please email us at orders@jellystonedesigns.com.au within 14 days if you are not satisfied with your purchase so that we can resolve any problems.

You will be entitled to a refund or exchange where we are required to do so under any relevant laws, including the Australian Consumer Law.  

For more info, please see our Returns Policy.

All our pieces are designed in Australia and responsibly made in China by our manufacturing partners. We have developed strong long-term relationships with our manufacturers who work collaboratively with our Australian design team to bring Jellystone products to life.

Our manufacturing partners in China were selected as they meet our ethical standards for employment and human rights.